The brief: Design a new app that mashes up two obviously non-related existing apps to serve a user group of your choice. The objective is to take the features and micro-interactions from each app that best complement each other to create something uniquely useful: 1 + 1 = 3!
Inspired by some young developers making apps "By Teens For Teens", my goal is to increase access to healthcare for teenagers and make the experience more engaging. The mashup product I came up with is Medly, a mobile healthcare app combining the functionality of One Medical and the fun, approachable nature of the popular teenage app Zenly. Take a look at the product walkthrough video below!
Project Duration
July 2019, 2 Weeks
Team
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My Role
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Key Skills
UI & Motion Design
Wireframing
Low & high-fi Prototyping
Through secondary research and key person interview, I found that: Awkwardness around seeing a doctor for behavioral and mental issues, lack of the mindset to take charge of their health, and the hassle of visiting a family doctor are the three biggest obstacles for teenagers to access health care on their free will. Therefore, I identified my opportunity area as a virtual care experience featuring light-hearted but private communication.
The professionalism of One Medical and the fun, approachable nature of Zenly made them two perfect candidates to play with. To start, I brainstormed multiple directions and possibilities.
Before getting to high-fidelity, I did a sophisticated UI audit on wireframe level to ensured that interactions from each app are complementary to each other and speak to teens' needs and habits.
Some early explorations I made for UI practices.
Eliminate awkwardness by positioning caretaker as a 'friend' teens can casually chat with, and building peer support through interacting with classmates in the app.
Emphasize virtual care for higher accessibility.
These two features also reflect the goal to make teens take charge of their own health.
Incentivize engagement by adding a fun and shareable card collection system.
Curated health-theme Emoji stickers to add emotional appeal and identity value for teens.
Turn care summary into the form of chat attachment to meet teens' media browsing habits.
Haakon Faste, Project Advisor
Within the timeline of this project, I only talked to one teenager and relied heavily on secondary research. As mentioned above, a hot sticky area like healthcare must take into consideration the larger ecosystem and a wider user spectrum. Reducing people visiting hospitals and clinics can save tons of resources and money, but how might we make such a service loved by all sides? Hence if given more time, I would like to explore the following research topics: